The terms for booking an experience with us.

01. Who you’re buying from

When you book an experience through Super Travel AI, you buy it from T.L Innovation Studio LLC, a Delaware limited liability company doing business as Super Travel AI (“Super Travel AI,” “we,” “us”). We are the seller and the merchant of record: your card is charged by us, the charge appears on your statement under Super Travel AI, and we handle your refunds and any payment questions.

• Legal name: T.L Innovation Studio LLC, d/b/a Super Travel AI
• Registered address: 8 The Green, Dover, DE 19901, United States
• Customer support: support@supertravelai.com
• Business enquiries: partnerships@supertravelai.com

If you reached us through your travel agency’s app, your agency introduced you, but the experience purchase is with us, not with the agency.

02. What these terms cover

These Traveler Terms, together with the details shown on the experience page and at checkout (including its cancellation policy) and our Cancellation & Refund Policy, make up your agreement with us for each booking. Our Privacy Policy explains how we handle your personal data. Our Terms of Service apply to travel agencies and other business partners, not to you as a traveler.

You must be at least 18 years old to book. If you book for other people, you confirm that you are allowed to accept these terms on their behalf and that you will share the booking details with them.

03. Prices & payment

• Currency. Prices are shown and charged in US dollars (USD) unless a different currency is clearly shown at checkout. If your card is in another currency, your bank may apply its own exchange rate or fees.
• What the price includes. The price shown per person and the total at checkout is the full amount you pay us for the experience, including our service fee and any taxes we are required to collect. We do not add hidden booking fees after checkout.
• Payment. Payments are processed securely by a regulated payment provider. We never see or store your full card number.
• When you’re charged. For instantly confirmed experiences, your card is charged when you book. For experiences marked “confirmed within 24 hours,” your card is only held (authorized) when you request; it is charged only if the time is confirmed, and the hold is released if it is not.
• Price changes. Prices can change before you book. Once your booking is confirmed, the price you paid will not change.

04. What’s included

Each experience page describes what the experience includes and does not include, its duration, meeting point, language and any important information (for example, age limits, accessibility, what to bring or ID requirements). Anything not listed as included (such as transport to the meeting point, food and drink, tips or optional extras) is not part of the price unless the page says so. Please read these details before you book.

05. Booking & confirmation

Your booking is confirmed when you receive our confirmation email (or see the booking marked confirmed in the app). For “confirmed within 24 hours” experiences, we check the time with the operator and let you know by email; if the time isn’t available, the hold on your card is released and you pay nothing.

Please check that your name, email address, date, time and number of travelers are correct. If something is wrong, contact us as soon as possible.

06. Vouchers & check-in

Once confirmed, you receive a mobile voucher with a booking code and QR code (by email, on your voucher page and in the app). Show it at the meeting point, either on your phone or printed. The voucher is valid only for the date, time and number of travelers booked, and may not be resold. Please arrive on time; if you arrive late or don’t show up, the experience may go ahead without you and no refund is due.

07. The local operator

Experiences are delivered on the day by an independent local tour or activity operator selected by us. We sell the experience to you and remain your point of contact for the booking, payment, changes and refunds. The operator is responsible for running the experience safely and as described, and may set reasonable rules on the day (for example, safety instructions or minimum ages). In some cases the experience is supplied through a partner booking platform; when it is, the cancellation policy shown at checkout for that experience applies.

08. Cancellations & refunds

Every experience shows its cancellation policy on the experience page and at checkout. The full rules, including our Flexible, Moderate and Strict policies, how to cancel, refund timing and what happens if the operator cancels, are in our Cancellation & Refund Policy. In short:

• You can cancel from your voucher page (link in your confirmation email) or by writing to support@supertravelai.com.
• If the operator cancels, or a requested time can’t be confirmed, you get a full refund (or the hold is released and you pay nothing).
• Refunds go back to the card you paid with, usually within 5–10 business days after we process them.

Nothing in these terms limits any rights you have under consumer-protection laws that apply to you.

09. On the day

Please follow the operator’s reasonable instructions, respect local laws and other guests, and make sure you are fit to take part in the activity. The operator may refuse participation to anyone who is unsafe, under the influence of alcohol or drugs, or behaving inappropriately; in that case no refund is due. Weather or safety conditions can lead the operator to change or cancel an experience; if it is cancelled, you get a full refund.

10. Customer support

We’re here before, during and after your experience. Email support@supertravelai.com (or simply reply to your confirmation email) with your booking code. We aim to reply within one business day, and sooner for experiences happening in the next 24 hours. If something went wrong on the day, please tell us within 30 days so we can look into it with the operator.

11. Payment disputes & chargebacks

If you have a problem with a charge, please contact us first at support@supertravelai.com; most issues can be resolved quickly and refunds issued directly. You keep any rights you have with your card issuer. If a chargeback is filed, we will provide your bank with the booking details, the terms and cancellation policy accepted at checkout, and proof of the voucher and check-in. A chargeback on a booking that has been refunded, or that was used as booked, may be contested.

12. Liability

We take care in selecting operators and describing experiences accurately. To the extent permitted by law, our total liability to you for any booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential losses, or for events outside our reasonable control (such as severe weather, strikes, natural disasters or government action). Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence or for fraud.

13. Your data

We use your name, contact details and booking information to process your booking, send your voucher, share the details the operator needs to deliver the experience, and provide support. See our Privacy Policy for details. T.L Innovation Studio LLC is the data controller.

14. Governing law

These Traveler Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. If you live in a country or state whose consumer laws give you rights that can’t be waived by contract, those rights still apply and you may bring a claim where those laws allow. Otherwise, disputes will be resolved in the state and federal courts located in Delaware.

15. Changes to these terms

We may update these terms from time to time. The version in force when you book applies to that booking. The “Last Updated” date at the top shows the latest revision.