Plans change. Here’s how refunds work.
This policy applies to experiences you book through Super Travel AI on our website or in the app. Each experience shows its cancellation policy on its page and at checkout, so you always know the rules before you pay.
Contents
01. Overview
Experiences are sold by T.L Innovation Studio LLC, d/b/a Super Travel AI, the seller and merchant of record. We process every cancellation and refund ourselves, back to the card you paid with. This policy forms part of our Traveler Terms.
02. Our cancellation policies
Experiences sold directly by Super Travel AI use one of three policies. The policy that applies is shown on the experience page, at checkout, in your confirmation email and on your voucher. Times are counted back from the experience start time (local time at the experience).
| Policy | If you cancel… | You get back |
|---|---|---|
| Flexible | 24 hours or more before the start Less than 24 hours before | 100% No refund |
| Moderate | 3 days (72 hours) or more before the start Between 72 and 24 hours before Less than 24 hours before | 100% 50% No refund |
| Strict | 7 days or more before the start Less than 7 days before | 50% No refund |
Refund percentages apply to the total amount you paid for the booking. Your voucher page always shows the exact amount you would get back if you cancel right now, before you confirm.
03. How to cancel
- Online: open your voucher page (the “Open your voucher” link in your confirmation email, or the booking in the app) and tap Cancel booking (or Cancel request if it isn’t confirmed yet). You’ll see the refund amount before you confirm, and the refund is issued automatically.
- By email: write to support@supertravelai.com with your booking code (ST-XXXX-XXXX). The time we receive your email counts as your cancellation time.
You’ll receive an email confirming the cancellation and any refund.
04. Requests not yet confirmed
Some experiences are “confirmed within 24 hours.” When you request one, your card is only held, not charged. If you cancel before the time is confirmed, or if we can’t confirm it in time, the hold is released and you pay nothing.
05. If the operator cancels or declines
- Operator declines a request: the hold on your card is released; you are not charged.
- Operator cancels a confirmed booking (for example, for weather, safety or operational reasons): you get a full refund, whatever the policy, and we’ll suggest similar experiences if you’d like to rebook.
- Experience not delivered as booked: if the experience didn’t take place, or was materially different from its description, contact us within 30 days. We’ll review it with the operator and refund you in full or in part where appropriate.
06. Experiences from partner platforms
Some experiences in our catalog are supplied through partner booking platforms. For these, the cancellation policy shown on the experience page and at checkout applies (for example, “Free cancellation up to 24 hours before”). We are still your seller: to cancel, contact support@supertravelai.com with your booking details, and we process the refund to your card according to that policy.
07. Refund timing
Refunds are issued to the original payment card in the currency you paid (USD unless shown otherwise). We process them immediately for online cancellations and within 2 business days for cancellations by email. Your bank usually shows the refund within 5–10 business days after that. Released card holds normally disappear within a few days, depending on your bank. We can’t refund to a different card or in cash.
08. No-shows, late arrival & changes
If you don’t show up, arrive too late to join, or are refused participation for safety or conduct reasons, no refund is due. To change the date or time of a booking, cancel it under the applicable policy and book the new time, or contact us and we’ll help where the operator can accommodate it.
09. Questions
Email support@supertravelai.com or reply to your confirmation email. Please contact us before disputing a charge with your bank; we can usually resolve refund questions quickly. Nothing in this policy limits rights you have under consumer-protection laws that apply to you.
T.L Innovation Studio LLC, d/b/a Super Travel AI
8 The Green, Dover, DE 19901, United States
support@supertravelai.com
Each experience shows Flexible, Moderate or Strict (or the partner’s policy) before you pay. Cancel from your voucher page or by email. If the operator cancels, you get everything back. Refunds go to your card, usually visible in 5–10 business days.