The rules of the road for using SuperTravel AI.

01. Acceptance

By signing up, integrating, or otherwise accessing the SuperTravel AI platform, you (“you,” “your,” “the Agency”) agree to be bound by these Terms of Service. If you’re agreeing on behalf of a company, you represent that you have authority to do so.

If you don’t agree with any part of these terms, don’t use the platform.

02. The service

SuperTravel AI provides:

• Post-booking price monitoring — flight and hotel fare watching via Wenrix and Pruvo, with automatic rebooking when qualifying price drops occur.
• A white-label traveler application — branded as your agency, delivering AI concierge recommendations, trip notifications, and in-app upsell fulfillment.
• Merchant of Record payment processing — via Airwallex, handling client-side charges, supplier-side payouts, and daily commission sweeps.
• Supplier network integration — unified access to tours, transfers, eSIMs, visa services, and VAT refund processing through our partner APIs.

Specific features, integration options, and service levels are defined in your Partnership Agreement. These Terms govern the general legal relationship; the Partnership Agreement governs the commercial one.

03. Your account

You’re responsible for keeping your account credentials secure and for all activity under your account. Notify us immediately if you suspect unauthorized access. You must provide accurate and current information during registration and keep it up to date.

We may suspend or terminate accounts we reasonably suspect are compromised, fraudulent, or operating in violation of these terms.

04. Fees & payments

SuperTravel AI is typically structured as a revenue-share model: we retain a defined percentage of recovered savings and upsell commissions; the balance is swept to your agency daily via Airwallex. Specific percentages, thresholds, and any fixed platform fees are set out in your Partnership Agreement.

We may adjust our commission structure with 60 days’ written notice. Changes don’t apply retroactively to transactions already completed.

Taxes are your responsibility. You’re responsible for any VAT, GST, sales tax, or other taxes applicable to your agency’s revenue, including the portion earned through the SuperTravel AI platform.

05. Merchant of Record

For upsell transactions processed through the traveler app, SuperTravel AI acts as Merchant of Record. This means:

• The end-traveler contracts with SuperTravel AI for the purchase.
• We handle payment collection, supplier payout, refunds, and chargebacks.
• Your agency earns commission on each completed transaction.
• You don’t directly contract with the underlying suppliers (GetYourGuide, Viator, etc.) for those transactions.

Refund and cancellation terms are governed by the individual supplier’s policy, surfaced to the traveler at the point of sale. Your commission on refunded transactions may be reversed.

06. Acceptable use

You agree not to:

• Use the platform for any unlawful, fraudulent, or deceptive purpose.
• Interfere with, disrupt, or attempt to gain unauthorized access to our systems or the systems of any partner.
• Reverse-engineer, decompile, or attempt to extract source code from the platform.
• Misrepresent the relationship between your agency and SuperTravel AI, or claim ownership of our technology, partnerships, or intellectual property.
• Use the platform to process bookings for sanctioned jurisdictions or sanctioned individuals.
• Submit false or misleading data through our APIs or webhooks.

07. Intellectual property

The SuperTravel AI platform, including all software, APIs, design, content, and documentation, is owned by SuperTravel AI and its licensors. Your partnership gives you a limited, non-exclusive, non-transferable license to use the platform for the duration of your Partnership Agreement.

Your agency retains ownership of your own brand assets (logo, color scheme, copy, etc.) that you provide for white-labeling. You grant us a license to use those assets solely to deliver the white-label traveler app experience to your clients.

Anonymized, aggregated data derived from platform usage may be used by us for product improvement, benchmarking, and industry research — never in a way that identifies you or your travelers.

08. Warranties & disclaimers

We provide the platform “as is” and “as available.” While we strive for high uptime and accuracy, we don’t warrant that the service will be uninterrupted, error-free, or that every price drop will be captured, every disruption will be caught, or every rebooking will succeed.

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

09. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or lost data.

Our aggregate liability under this agreement, for any claim arising from or related to the platform, will not exceed the greater of: (a) the fees you paid us in the 12 months preceding the claim, or (b) one thousand US dollars (USD 1,000).

10. Indemnification

You agree to indemnify and hold harmless SuperTravel AI and our officers, employees, and partners from any third-party claims, damages, or expenses (including reasonable legal fees) arising from: (a) your breach of these terms, (b) your violation of applicable law, (c) your misuse of the platform, or (d) your client-facing obligations to travelers that are separate from our delivery of the service.

11. Termination

Either party may terminate the Partnership Agreement according to the notice periods set out in that agreement. We may suspend or terminate access immediately and without refund if you materially breach these terms, if required by law, or if we reasonably believe your continued use poses a security or compliance risk.

Upon termination, your license to use the platform ends. Obligations that by their nature should survive termination — including payment of earned fees, intellectual property rights, indemnification, and limitations of liability — will survive.

12. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute arising from or related to these Terms will be resolved exclusively in the state and federal courts located in Delaware, and both parties consent to personal jurisdiction there.

Nothing in this section prevents either party from seeking injunctive relief in any jurisdiction where it’s necessary to protect its intellectual property or confidential information.

13. General

• Entire agreement. These Terms, together with your Partnership Agreement and our Privacy Policy, constitute the entire agreement between us on the subject matter.
• Amendments. We may update these Terms from time to time. Material changes will be flagged with 30 days’ notice where commercially reasonable.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is found unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision isn’t a waiver of the right to do so later.
• Notices. We’ll send legal notices to the email address on your account; you’ll send them to legal@supertravelai.com.